Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr.

By:

Schonberger, Richard

Contributor(s):

Knod, Edward M

Material type:

TextPublication details: Homewood, IL : Irwin, �1991.Edition: 4th ed., International student edDescription: xvii, 926 p : ill ; 23 cmContent type:

text

Media type:

unmediated

Carrier type:

volume

ISBN:

0256098816

Subject(s):

Additional physical formats: Online version:: Operations management.DDC classification:

658.5 20

LOC classification:

TS155 .Sc6

Other classification:

85.35

Online resources:

Table of contents

Contents:

Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.

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Holdings
Cover image	Item type	Current library	Home library	Collection	Shelving location	Call number	Materials specified	Vol info	URL	Copy number	Status	Notes	Date due	Barcode	Item holds	Item hold queue priority	Course reserves
	Books	Ghana Armed Forces Command and Staff College General stacks		Reference		TS155 .Sc6 (Browse shelf(Opens below))				c.1	Available			2024-0275

Includes bibliographical references and index.

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