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Operations management : improving customer service /

Schonberger, Richard.

Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr. - 4th ed., International student ed. - Homewood, IL : Irwin, �1991. - xvii, 926 p : ill ; 23 cm

Includes bibliographical references and index.

Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.

ISBN: 0256098816

LCCN: 90044669

Subjects--Topical Terms:
Production management.
Production--Gestion.
Production management.
Operations research.
Customer services.
Production--Gestion.

Subjects--Index Terms: Production management

LC Class. No.: TS155 / .Sc6

Dewey Class. No.: 658.5

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