Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr.
Material type:
TextPublication details: Homewood, IL : Irwin, �1991.Edition: 4th ed., International student edDescription: xvii, 926 p : ill ; 23 cmContent type: - text
- unmediated
- volume
- 0256098816
- 658.5 20
- TS155 .Sc6
- 85.35
Contents:
Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.
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Ghana Armed Forces Command and Staff College General stacks | Reference | TS155 .Sc6 (Browse shelf(Opens below)) | c.1 | Available | 2024-0275 |
Browsing Ghana Armed Forces Command and Staff College shelves,Shelving location: General stacks,Collection: Reference Close shelf browser (Hides shelf browser)
Includes bibliographical references and index.
Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.
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