000			02066cam a2200505 a 4500
001			ocm22209926
003			OCoLC
005			20240513141109.0
008			900724s1991 ilua b 001 0 eng
010			_a 90044669
020			_a0256098816 _q(International ed. ; _qpbk.)
029	1		_aAU@ _b000007480112
029	1		_aGBVCP _b022738711
029	1		_aNLGGC _b086098594
029	1		_aNZ1 _b3595308
029	1		_aYDXCP _b145419
029	1		_aZWZ _b02167941X
035			_a(OCoLC)22209926
040			_aDLC _beng _cDLC _dNLGGC _dBTCTA _dYDXCP _dBAKER _dZWZ _dSZR _dTULIB _dBDX _dGBVCP _dOCLCF _dI8M _dOCLCQ _dCSJ _dOCLCQ _dIL4J6 _dOCLCO _dOCLCQ
050	0	0	_aTS155 _b.Sc6
082	0	0	_a658.5 _220
084			_a85.35 _2bcl
100	1		_aSchonberger, Richard.
245	1	0	_aOperations management : _bimproving customer service / _cRichard J. Schonberger, Edward M. Knod, Jr.
250			_a4th ed., International student ed.
260			_aHomewood, IL : _bIrwin, _c�1991.
300			_axvii, 926 p : _bill ; _c23 cm
336			_atext _btxt _2rdacontent
337			_aunmediated _bn _2rdamedia
338			_avolume _bnc _2rdacarrier
504			_aIncludes bibliographical references and index.
505	0		_aIntroduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.
650		0	_aProduction management.
650		6	_aProduction _xGestion.
650		7	_aProduction management. _2fast _0(OCoLC)fst01078309
650		7	_aOperations research. _2nli
650		7	_aCustomer services. _2nli
650		7	_aProduction _xGestion. _2ram
653		0	_aProduction management
700	1		_aKnod, Edward M.
776	0	8	_iOnline version: _aSchonberger, Richard. _tOperations management. _b4th ed., International student ed. _dHomewood, IL : Irwin, �1991 _w(OCoLC)647106528
856	4	1	_3Table of contents _uhttp://www.gbv.de/dms/hbz/toc/ht003948133.PDF
942			_2lcc _cBK _n0
948			_hHELD BY GHUCC - 144 OTHER HOLDINGS
999			_c264 _d264