000			00915pam a2200277 a 4500
001			1999043
003			OSt
005			20240513135847.0
008			900724s1991 ilua b 001 0 eng
010			_a 90044669
020			_a0256082405
040			_aDLC _cDLC _dDLC
050	0	0	_aTS155 _b.Sc6
082	0	0	_a658.5 _220
100	1		_aSchonberger, Richard.
245	0	0	_aOperations management : _bimproving customer service / _cRichard J. Schonberger, Edward M. Knod, Jr.
250			_a4th ed., International student ed.
260			_aHomewood, IL : _bIrwin, _cc1991.
300			_axvii, 926 p. : _bill. ; _c23 cm.
504			_aIncludes bibliographical references and index.
650		0	_aProduction management.
700	1		_aKnod, Edward M.
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2lcc _cBK _n0
999			_c262 _d262