TY  - BOOK
AU  - DeVito,Joseph A.
TI  - The interpersonal communication book
SN  - 9780133753813
AV  - BF637. C45
PY  - 2016///]
CY  - Boston
PB  - Pearson
KW  - Interpersonal communication
N1  - Includes bibliographical references (pages 348-384) and index; Machine generated contents note; pt. 1; Preliminaries to Interpersonal Communication --; 1; Foundations of Interpersonal Communication --; Why Study Interpersonal Communication --; Personal Success --; Professional Success --; Nature of Interpersonal Communication --; Interpersonal Communication Involves Interdependent Individuals --; Interpersonal Communication Is Inherently Relational --; Interpersonal Communication Exists on a Continuum --; Interpersonal Communication Involves Verbal and Nonverbal Messages --; Interpersonal Communication Takes Place in Varied Forms --; Interpersonal Communication Involves Choices --; Elements of Interpersonal Communication --; Source-Receiver --; Messages --; Channel --; Noise --; Context --; Ethics --; Principles of Interpersonal Communication --; Interpersonal Communication Is a Transactional Process --; Interpersonal Communication Serves a Variety of Purposes --; Interpersonal Communication Is Ambiguous --; Interpersonal Relationships May Be Symmetrical or Complementary --; Interpersonal Communication Refers to Content and Relationship --; Interpersonal Communication Is a Series of Punctuated Events --; Interpersonal Communication Is Inevitable, Irreversible, and Unrepeatable --; Summary --; Key Terms --; 2; Culture and Interpersonal Communication --; Culture --; Cultural Evolution and Cultural Relativism --; Sex and Gender --; Transmission of Culture --; Importance of Culture --; Aim of a Cultural Perspective --; Cultural Differences --; Individual and Collective Orientation --; High- and Low-Context Cultures --; Power Distance --; Masculine and Feminine Cultures --; High-Ambiguity-Tolerant and Low-Ambiguity-Tolerant Cultures --; Long- and Short-Term Orientation --; Indulgence and Restraint --; Principles for Effective Intercultural Communication --; Educate Yourself --; Recognize Differences --; Confront Your Stereotypes --; Reduce Your Ethnocentrism --; Adjust Your Communication --; Summary --; Key Terms --; 3; Perception of the Self and Others in Interpersonal Communication --; Self in Interpersonal Communication --; Self-Concept --; Self-Awareness --; Self-Esteem --; Perception in Interpersonal Communication --; Stage One: Stimulation --; Stage Two: Organization --; Stage Three: Interpretation-Evaluation --; Stage Four: Memory --; Stage Five: Recall --; Impression Formation --; Impression Formation Processes --; Increasing Accuracy in Impression Formation --; Impression Management: Goals and Strategies --; To Be Liked: Affinity-Seeking and Politeness Strategies --; To Be Believed: Credibility Strategies --; To Excuse Failure: Self-Handicapping Strategies --; To Secure Help: Self-Deprecating Strategies --; To Hide Faults: Self-Monitoring Strategies --; To Be Followed: Influencing Strategies --; To Confirm Self-image: Image-Confirming Strategies --; Summary --; Key Terms --; pt. 2; Interpersonal Messages --; 4; Verbal Messages --; Principles of Verbal Messages --; Messages Are Packaged --; Message Meanings Are in People --; Meanings Are Denotative and Connotative --; Messages Vary in Abstraction --; Messages Vary in Politeness --; Messages Can Be Onymous or Anonymous --; Message Meanings Can Deceive --; Messages Vary in Assertiveness --; Messages Can Confirm and Disconfirm --; Messages Vary in Cultural Sensitivity --; Guidelines for Using Verbal Messages Effectively --; Extensionalize: Avoid Intensional Orientation --; See the Individual: Avoid Allness --; Distinguish between Facts and Inferences: Avoid Fact-Inference Confusion --; Discriminate Among: Avoid Indiscrimination --; Talk about the Middle: Avoid Polarization --; Update Messages: Avoid Static Evaluation --; Summary --; Key Terms --; 5; Nonverbal Messages --; Principles of Nonverbal Communication --; Nonverbal Messages Interact with Verbal Messages --; Nonverbal Messages Help Manage Impressions --; Nonverbal Messages Help Form Relationships --; Nonverbal Messages Structure Conversation --; Nonverbal Messages Can Influence and Deceive --; Nonverbal Messages Are Crucial for Expressing Emotions --; Channels of Nonverbal Communication --; Body Messages --; Facial Communication --; Eye Communication --; Touch Communication --; Paralanguage --; Silence --; Spatial Messages and Territoriality --; Artifactual Communication --; Olfactory Messages --; Temporal Communication --; Nonverbal Communication Competence --; Decoding Nonverbal Messages --; Encoding Nonverbal Messages --; Summary --; Key Terms --; 6; Listening in Interpersonal Communication --; Process of Listening --; Stage One; Receiving --; Stage Two; Understanding --; Stage Three; Remembering --; Stage Four; Evaluating --; Stage Five; Responding --; Listening Barriers --; Distractions: Physical and Mental --; Biases and Prejudices --; Racist, Heterosexist, Ageist, and Sexist Listening --; Lack of Appropriate Focus --; Premature Judgment --; Styles of Effective Listening --; Empathic and Objective Listening --; Nonjudgmental and Critical Listening --; Surface and Depth Listening --; Polite and Impolite Listening --; Active and Inactive Listening --; Culture, Gender, and Listening --; Culture and Listening --; Gender and Listening --; Summary --; Key Terms --; 7; Emotional Messages --; Principles of Emotions and Emotional Messages --; Emotions Occur in Stages --; Emotions May Be Primary or Blended --; Emotions Involve Both Body and Mind --; Emotions Are Influenced by a Variety of Factors --; Emotional Expression Uses Multiple Channels --; Emotional Expression Is Governed by Display Rules --; Emotions May Be Adaptive and Maladaptive --; Emotions Can Be Used Strategically --; Emotions Have Consequences --; Emotions Are Contagious --; Obstacles to Communicating Emotions --; Societal and Cultural Customs --; Fear --; Inadequate Interpersonal Skills --; Emotional Competence --; Emotional Understanding --; Emotional Expression --; Handling Anger: A Special Case Illustration --; Emotional Responding --; Communicating with the Grief-Stricken --; Special Case Illustration --; Summary --; Key Terms --; 8; Conversational Messages --; Principles of Conversation --; Principle of Process --; Principle of Cooperation --; Principle of Politeness --; Principle of Dialogue --; Principle of Turn Taking --; Conversational Disclosure --; Revealing Yourself --; Influences on Self-Disclosure --; Rewards and Dangers of Self-Disclosure --; Guidelines for Self-Disclosure --; Everyday Conversations --; Making Small Talk --; Introducing People --; Making Excuses --; Apologizing --; Complimenting --; Advising --; Summary --; Key Terms --; pt. 3; Interpersonal Relationships --; 9; Interpersonal Relationship Stages, Theories, and Communication --; Relationship Stages --; Contact --; Involvement --; Intimacy --; Deterioration --; Repair --; Dissolution --; Movement among the Stages --; Relationship Theories --; Attraction Theory --; Relationship Rules Theory --; Relationship Dialectics Theory --; Social Penetration Theory --; Social Exchange Theory --; Equity Theory --; Politeness Theory --; Relationship Communication --; Communicating in Developing Relationships --; Communicating in Deteriorating Relationships --; Communicating in Relationship Repair --; Summary --; Key Terms --; 10; Interpersonal Relationship Types --; Friendship Relationships --; Definition and Characteristics --; Friendship Types --; Friendship Needs --; Friendship and Communication --; Friendship, Culture, and Gender --; Friends with Benefits --; Love Relationships --; Love Types --; Love and Communication --; Love, Culture, and Gender --; Family Relationships --; Characteristics of Families --; Couple Types --; Family Types --; Family and Communication --; Families, Culture, and Gender --; Workplace Relationships --; Workplace Communication --; Networking Relationships --; Mentoring Relationships --; Romantic Relationships at Work --; Dark Side of Interpersonal Relationships --; Jealousy --; Violence --; Summary --; Key Terms --; 11; Interpersonal Conflict and Conflict Management --; Preliminaries to Interpersonal Conflict --; Definition of Interpersonal Conflict --; Myths about Interpersonal Conflict --; Interpersonal Conflict Issues --; Principles of Interpersonal Conflict --; Conflict Is Inevitable --; Conflict Can Occur in All Communication Forms --; Conflict Can Have Negative and Positive Effects --; Conflict Can Focus on Content and/or Relationship Issues --; Conflict Is Influenced by Culture and Gender --; Conflict Management Is a Multistep Process --; Conflict Management Strategies --; Win-Lose and Win-Win Strategies --; Avoidance and Active Fighting Strategies --; Force and Talk Strategies --; Face-Attacking and Face-Enhancing Strategies: Politeness in Conflict --; Verbal Aggressiveness and Argumentativeness Strategies --; Summary --; Key Terms --; 12; Interpersonal Power and Influence --; Principles of Power and Influence --; Some People Are More Powerful Than Others --; Power Can Be Shared --; Power Can Be Increased or Decreased --; Power Follows the Principle of Less Interest --; Power Generates Privilege --; Power Has a Cultural Dimension --; Relationship, Person, and Message Power --; Power in the Relationship --; Power in the Person --; Power in the Message --; Resisting Power and Influence --; Misuses of Power and Influence --; Sexual Harassment --; Bullying --; Power Plays --; Summary --; Key Terms
ER  -