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  <titleInfo>
    <title>Find &amp; keep customers for your small business</title>
  </titleInfo>
  <titleInfo type="alternative">
    <title>Find and keep customers for your small business</title>
  </titleInfo>
  <name type="personal">
    <namePart>Cleaver, Joanne</namePart>
    <namePart type="date">1958-</namePart>
  </name>
  <typeOfResource>text</typeOfResource>
  <originInfo>
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    <place>
      <placeTerm type="text">Chicago, Ill</placeTerm>
    </place>
    <publisher>CCH Incorp.</publisher>
    <dateIssued>�1999</dateIssued>
    <dateIssued encoding="marc">1999</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
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    <extent>viii, 211 pp : illu 26 cm.</extent>
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  <tableOfContents>Ch. 1. Overview : the marketing challenge -- ch. 2. Analyzing the market environment -- ch. 3. Finding your target market -- ch. 4. Building a plan to reach your market -- ch. 5. Developing, refining and branding your product -- ch. 6. Packaging and pricing your product -- ch. 7. Choosing distribution methods -- ch. 8. Sales and customer relations -- ch. 9. Promotions and advertising -- ch. 10. Media, community and professional relations -- ch. 11. Are you getting what you're paying for?</tableOfContents>
  <note type="statement of responsibility">edited by Joanne Y. Cleaver.</note>
  <note>Includes index.</note>
  <subject>
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  <subject authority="lcsh">
    <topic>Small business</topic>
    <topic>Management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Marketing</topic>
    <topic>Management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Customer services</topic>
    <topic>Management</topic>
  </subject>
  <subject authority="rvm">
    <topic>Petites et moyennes entreprises</topic>
    <topic>Gestion</topic>
  </subject>
  <subject authority="rvm">
    <topic>Marketing</topic>
    <topic>Gestion</topic>
  </subject>
  <subject authority="rvm">
    <topic>Service �a la client�ele</topic>
    <topic>Gestion</topic>
  </subject>
  <subject authority="fast">
    <topic>Customer services</topic>
    <topic>Management</topic>
  </subject>
  <subject authority="fast">
    <topic>Marketing</topic>
    <topic>Management</topic>
  </subject>
  <subject authority="fast">
    <topic>Small business</topic>
    <topic>Management</topic>
  </subject>
  <classification authority="lcc">HD62.7 .C58</classification>
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    <titleInfo>
      <title>CCH business owner's toolkit</title>
    </titleInfo>
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  <identifier type="isbn">0808003542</identifier>
  <identifier type="isbn">9780808003540</identifier>
  <identifier type="lccn">00551457</identifier>
  <identifier type="uri">http://www.toolkit.cch.com</identifier>
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