@book{942,
	author = {Cleaver, Joanne,},
	title = {Find & keep customers for your small business /},
	publisher = {CCH Incorp.,},
	year = {�1999.},
	series = {CCH business owner's toolkit},
	address = {Chicago, Ill. :},
	note = {Includes index.},
	url = {http://www.toolkit.cch.com}
}