The Dynamics of Conflict Resolution : a Practitioner's Guide.
- Chichester : John Wiley and Sons, 2000.
- 263 s
Conflict resolution is a creative, interactive, and fluid process that requires more than a core of knowledge and a set of tools. To be done successfully, it demands of the conflict resolver, a constant internal focus together with an evolving awareness of the shifts that are happening between the parties that are being helped. This guide aims to illuminate the deep thinking processes behind the professional practices of successful conflict resolvers.