Mediation : principles and practice - Kovach, Kimberlee K., 1955- (St. Paul, MN : Thomson/West, 2004)
1. Overview of the ADR overview -- 2. The mediation process -- 3. Mediator skills -- 4. Getting to the mediation table -- 5. Preparation for the mediation -- 6. Beginning the mediation -- 7. Identification of issues and interests -- 8. The negotiation process -- 9. Neutrality -- 10. Finding a resolution -- 11. Confidentiality -- 12. The mediated agreement -- 13. Closure and follow-up -- 14. Ethical considerations -- 15. Quality control -- 16. Specialized applications of mediation -- 17. Preventative and creative uses of mediation : derivative, combined and hybrid processes -- Appendices. (A) Materials for mediation role plays -- (B) Joint Code -- (C)An overview and comparison of ethical guidelines for mediators -- (D) Uniform Mediation Act -- (E) Proposed rules for good faith participation in mediation -- (D) National Standards for court-connected mediation programs.
Includes bibliographical references and index.
Keywords: Mediation -- United States; Dispute resolution (Law) -- United States; United States