TY  - BOOK
AU  - Schonberger,Richard
AU  - Knod,Edward M.
TI  - Operations management: improving customer service 
SN  - 0256098816
AV  - TS155 .Sc6
U1  - 658.5 20
PY  - 1991///
CY  - Homewood, IL
PB  - Irwin
KW  - Production management
KW  - Production
KW  - Gestion
KW  - fast
KW  - Operations research
KW  - nli
KW  - Customer services
KW  - ram
N1  - Includes bibliographical references and index; Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement
UR  - http://www.gbv.de/dms/hbz/toc/ht003948133.PDF
ER  -