Operations management
improving customer service
Schonberger, Richard.
creator
Knod, Edward M.
text
bibliography
ilu
Homewood, IL
Irwin
�1991
1991
4th ed., International student ed.
monographic
eng
xvii, 926 p : ill ; 23 cm
Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.
Richard J. Schonberger, Edward M. Knod, Jr.
Includes bibliographical references and index.
Production management
Production
Gestion
Production management
Operations research
Customer services
Production
Gestion
Production management
TS155 .Sc6
658.5
85.35
Operations management
Schonberger, Richard.
Homewood, IL : Irwin, �1991
4th ed., International student ed.
(OCoLC)647106528
0256098816
90044669
http://www.gbv.de/dms/hbz/toc/ht003948133.PDF
http://www.gbv.de/dms/hbz/toc/ht003948133.PDF
DLC
900724
20240513141109.0
ocm22209926
eng