02066cam a2200505 a 4500 ocm22209926 OCoLC 20240513141109.0 900724s1991 ilua b 001 0 eng 90044669 0256098816 (International ed. ; pbk.) AU@ 000007480112 GBVCP 022738711 NLGGC 086098594 NZ1 3595308 YDXCP 145419 ZWZ 02167941X (OCoLC)22209926 DLC eng DLC NLGGC BTCTA YDXCP BAKER ZWZ SZR TULIB BDX GBVCP OCLCF I8M OCLCQ CSJ OCLCQ IL4J6 OCLCO OCLCQ TS155 .Sc6 658.5 20 85.35 bcl Schonberger, Richard. Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr. 4th ed., International student ed. Homewood, IL : Irwin, �1991. xvii, 926 p : ill ; 23 cm text txt rdacontent unmediated n rdamedia volume nc rdacarrier Includes bibliographical references and index. Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement. Production management. Production Gestion. Production management. fast (OCoLC)fst01078309 Operations research. nli Customer services. nli Production Gestion. ram Production management Knod, Edward M. Online version: Schonberger, Richard. Operations management. 4th ed., International student ed. Homewood, IL : Irwin, �1991 (OCoLC)647106528 Table of contents http://www.gbv.de/dms/hbz/toc/ht003948133.PDF lcc BK 0 HELD BY GHUCC - 144 OTHER HOLDINGS 264 264 0 0 lcc 0 0 REF GAFC GAFC GEN 2024-05-13 0 TS155 .Sc6 2024-0275 2024-05-13 14:12:09 c.1 2024-05-13 BK