Operations management : improving customer service - Schonberger, Richard; Knod, Edward M. (Homewood, IL : Irwin, 1991)
Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement.
Includes bibliographical references and index.
Keywords: Production management; Production -- Gestion; Production management; Operations research; Customer services; Production -- Gestion; Production management