Schonberger, Richard. <br/><br/>
Operations management :  improving customer service / 
Richard J. Schonberger, Edward M. Knod, Jr. 
 - 4th ed., International student ed. 
 - Homewood, IL :  Irwin,  �1991. 
 - xvii, 926 p :  ill ;  23 cm 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Introduction to operations management -- Customer needs and expectations: new ideas about demand -- Translating demand into orders -- Translating planned orders into outcomes -- Areas for continuing improvement. 
<br/><br/><label>ISBN: </label>0256098816 
<br/><br/><label>LCCN: </label>90044669  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.<br/>Production--Gestion.<br/>Production management.<br/>Operations research.<br/>Customer services.<br/>Production--Gestion.
<br/><br/><label>Subjects--Index Terms: </label>Production management 
<br/><br/><label>LC Class. No.: </label>TS155  / .Sc6 
<br/><br/><label>Dewey Class. No.: </label>658.5