TY  - BOOK
AU  - Schonberger,Richard
AU  - Knod,Edward M.
TI  - Operations management: improving customer service 
SN  - 0256082405
AV  - TS155 .Sc6
U1  - 658.5 20
PY  - 1991///
CY  - Homewood, IL
PB  - Irwin
KW  - Production management
N1  - Includes bibliographical references and index
ER  -