00915pam a2200277 a 4500 1999043 OSt 20240513135847.0 900724s1991 ilua b 001 0 eng 90044669 0256082405 DLC DLC DLC TS155 .Sc6 658.5 20 Schonberger, Richard. Operations management : improving customer service / Richard J. Schonberger, Edward M. Knod, Jr. 4th ed., International student ed. Homewood, IL : Irwin, c1991. xvii, 926 p. : ill. ; 23 cm. Includes bibliographical references and index. Production management. Knod, Edward M. 7 cbc orignew 1 ocip 19 y-gencatlg lcc BK 0 262 262 0 0 lcc 0 0 REF GAFC GAFC GEN 2024-05-13 0 TS155 .Sc6 2024-0272 2024-05-13 13:59:49 c.1 2024-05-13 BK 0 0 lcc 0 0 REF GAFC GAFC GEN 2024-05-13 0 TS155 .Sc6 2024-0273 2024-05-13 14:00:06 c.2 2024-05-13 BK