Schonberger, Richard. <br/><br/>
Operations management :  improving customer service / 
Richard J. Schonberger, Edward M. Knod, Jr. 
 - 4th ed., International student ed. 
 - Homewood, IL :  Irwin,  c1991. 
 - xvii, 926 p. :  ill. ;  23 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0256082405 
<br/><br/><label>LCCN: </label>90044669  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Production management.
<br/><br/><label>LC Class. No.: </label>TS155  / .Sc6 
<br/><br/><label>Dewey Class. No.: </label>658.5