@book{1084,
	author = {Hocker, Joyce and Wilmot, William W.},
	title = {Interpersonal conflict},
	publisher = {McGraw-Hill Education},
	year = {[2018]},
	address = {New York},
	edition = {Tenth edition},
	url = {https://toc.library.ethz.ch/objects/pdf03/z01_978-0-07-352394-1_01.pdf}
}