TY - BOOK AU - Hammer,Michael AU - Champy,James TI - Reengineering the corporation: a manifesto for business revolution SN - 0060559535 AV - HD58.8 .H356 PY - 2003/// CY - New York PB - HarperBusiness Essentials KW - Organizational change KW - Reengineering (Management) KW - Organizational Innovation KW - fast N1 - "A HarperBusiness book."; "Revised and updated with a new author's note"--Cover; Revised edition of the c2001 ed; Includes index; Prologue : reengineering for the twenty-first century -- The crisis that will not go away -- Reengineering : the path to change -- Rethinking business processes -- The new world of work -- The enabling role of information technology -- Who will reengineer -- The hunt for reengineering opportunities -- The experience of process redesign -- Embarking on reengineering -- One company's experience : Duke Power -- One company's experience : IBM -- One company's experience : Deere -- Succeeding at reengineering -- Epilogue -- Frequently asked questions (FAQs) -- Index N2 - The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.--PUBLISHER DESCRIPTION UR - http://catdir.loc.gov/catdir/enhancements/fy0645/2004295374-d.html ER -