a manifesto for business revolution Hammer, Michael 1948-2008 creator Champy, James 1942- text nyu New York HarperBusiness Essentials �2003 2003 1st HarperBusiness Essentials pbk. ed. monographic eng

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xii, 257 p : ill ; 21 cm The most successful business book of the last decade, Reengineering the Corporation is the pioneering work on the most important topic in business today: achieving dramatic performance improvements. This book leads readers through the radical redesign of a company's processes, organization, and culture to achieve a quantum leap in performance. Michael Hammer and James Champy have updated and revised their milestone work for the New Economy they helped to create -- promising to help corporations save hundreds of millions of dollars more, raise their customer satisfaction still higher, and grow ever more nimble in the years to come.--PUBLISHER DESCRIPTION. Prologue : reengineering for the twenty-first century -- The crisis that will not go away -- Reengineering : the path to change -- Rethinking business processes -- The new world of work -- The enabling role of information technology -- Who will reengineer -- The hunt for reengineering opportunities -- The experience of process redesign -- Embarking on reengineering -- One company's experience : Duke Power -- One company's experience : IBM -- One company's experience : Deere -- Succeeding at reengineering -- Epilogue -- Frequently asked questions (FAQs) -- Index. Michael Hammer & James Champy. "A HarperBusiness book." "Revised and updated with a new author's note"--Cover. Revised edition of the c2001 ed. Includes index. Organizational change Reengineering (Management) Organizational Innovation Organizational change HD58.8 .H356 0060559535 9780060559533 2004295374 http://catdir.loc.gov/catdir/enhancements/fy0645/2004295374-d.html http://catdir.loc.gov/catdir/enhancements/fy0645/2004295374-d.html JRS 040908 20240712075028.0 ocm53964230 eng